Saturday, February 28, 2009

It Fixed it for Me - Active Sync and Missing Contacts

This one got the better of me for an hour or so before I figured it out. I was trying to sync my cell phone with my desk pc to get my calendar and contact items.

I had previously synced my phone with an Exchange server but I removed that sync relationship. I then tried to sync my phone up to my pc by creating the sync relationship using Microsoft's Active Sync software (running on XP by the way). It would sync everything I needed except for the contact list. I had over 300 outlook contacts so I really did not want to add them in by hand. I have seen many suggestions pointing to the need to hard reset my phone. I really did not want to do that as I has spent alot of time configuring it the way I wanted.

I then tried to open up the Active Sync soft and went to the options of what to sync. I removed the check box to sync up the contacts. It then gave me a notification that all contacts on my phone would be erased. As I did not have any contacts left on the phone it really didnt matter. I then sync'd the phone with the contact opton not selected. Then I went back to the sync options and added the contact list back in. After the next sync I received all 300 contacts on my phone.

It seems that there may be a bug in the software that prevents the contact list from syncing to a different device if the phone was previously connection to a Microsoft Exchange server.

There may be other ways to fix this problem but "Itfixed it for me"



Anonymous said...

Thank you SCOTT

Same issue here running Windows XP and Outlook 2003

calendar was fine during sync, but contacts did not sync until i did what you said to do.

Thanks so much!

Scott Mckeown said...

Glad I could help.